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Up to 10,000 Glaswegians are to be sent to charm school in preparation for the Commonwealth Games in 2014. The move comes after Edinburgh-based quango bosses decided that the famous Glaswegian welcoming spirit was not good enough for receiving visitors to the city during the 2014 Games.

Glaswegians attending the one-day training event will – according to city bosses – be taught how to speak properly, be instructed how to stand in the right position when providing service, and become skilled in techniques to maintain eye contact while talking.

The 'Glasgow Welcomes' class, a joint project between VisitScotland and city tourism chiefs, is based on the principles created by the Walt Disney Company, including treating customers and tourists in a manner more associated with showbusiness.

Among other techniques trainees will learn over the next two years, is how to accept compliments gracefully, how to remember people's names, and how to offer tips about local tourist hotspots.

The 25 course will also include a quiz about Glasgow, requirements that attendees make personal pledges on how they can improve their future behaviour, and all staff will be told to use the American-style cheery "enjoy the rest of your day" sign-off.

The head of people development at Cordia said of the propgramme:
QUOTE
"It's about putting the customer first, listening to what they're saying and giving information that will help them."

However, not everyone is quite so impressed! Glasgow-based comedian Greg Hemphill, one half of TV duo Chewin' The Fat, said:
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"I'm sure their initiative is well intentioned but I do think Glaswegians have a natural charm and if you polish off those edges too much you’re left with somebody from Edinburgh."

Glasgow comedian Janey Godley said:
QUOTE
"I was in the service industry for 15 years in a bar and I knew how to talk to people. Glaswegians are basically very chatty, straight-up people. We don’t need to be taught how to shake hands and make eye contact."



GG.
droschke7
Personally i think it's a damned cheek to tar all Glaswegians with the same brush, there are so many different accents in Glasgow, some less understandable than others, but most people in the "Service Industry" speak a perfectly understandable English while at work(some using their telephone voice/ accent). I notice that the idea came from Edinburgh. Typical of the old animosity, last time I was in Edinburgh I had problems understanding them, and I'm ex forces I've traveled all over and hardly have a Glasgow accent at all.
*Peter Harte*
I have been in canada coming up for fifty years I haven`t lost my accent and anytime I speak to strangers they always say I love your accent.

I still I still call myself a Govanite born and bred so we dont need any schooling to posh us up :d
*Old Sailor*
This has nothing to do with accent! Accents are tolerable in all countries when the provider's usage of language goes beyond two syllables and the conjugation of the verb is placed properly. The language that is predominant in the typical Glaswegian is a guttural comedic drone and is not pleasant to listeners.
*jazzsaxman*
Typical political bullshit. Next they will be telling us we are ruled by pompous twit in London
*jazzsaxman*
I also think that people in general could do with a bit of guidance on how to speak to and interact with their fellow human beings. People these days are just to busy with their own lives to have a care for anyone else. Some people can't even say thank you when you hold the door open for them. What happened to the milk of human kindness?
weenorman
complete and utter rubbish ,as stated before political trype , after the union of parliaments in 1707 the slow dismantling of all things scottish including language and dialects was played down and completely destroyed . in school we where told to speak properly and given the belt for speaking in our own broad scots tung ,there is legal documents written in broad scots in the glasgow history archives before. as far as im concerened broad scots is the langauge of glasgow
eidas
I'm thoroughly enjoying the majority of the comments on this subject. I've been gone from Scotland for 41 years and was considering my next trip back there to be during the Commonwealth games, but if I have to listen to some Americanised voice tell me to 'enjoy the rest of my day', I'm thinking I might go to America where I'm more likely to find a Glaswegian voice tell me 'huv a guid time while yer here hen'. As for a correct stance and eye contact, I learned these from my mammy in the 50's!
droschke7
QUOTE (*Old Sailor* @ 4th Jun 2012, 12:58am) *
This has nothing to do with accent! Accents are tolerable in all countries when the provider's usage of language goes beyond two syllables and the conjugation of the verb is placed properly. The language that is predominant in the typical Glaswegian is a guttural comedic drone and is not pleasant to listeners.

I beg to differ the Glaswegians you are describing are a very small minority who weren't brought up but dragged up by the scruffs of their necks.
Agnes McManus
I wonder how many people from Edinburhgh are going on this course. I come from Glasgow but when in Edinburgh I find I really have to listen, and sometimes have to ask the locals to repeat what they have said. I think they speak faster than us.
Guest
How cin thae visitors no' speak the Jelly Bean's Inglische, like wot we do

Nothing like a friendly Galswegian oan a call centre: "Whit dae ye'se waant?
LizzieLou
Lessons are a piece of nonsense, waste of time and badly needed resources should be used for other things. Our Scottish culture and accent are unique, people come from near and far to experience our hospitality. We don't need it to be eroded away by any "Good Ideas" from the overpaid hierarchy in Edinburgh or anywhare else!
chas1937
All I can add is that there are lot of Glaswegians who come on TV being interviewed and I cringe whenI hear them open their mouth.99.99% are fine but just that few that are a disgrace the way they speak and no I'm not a high falluting snob but just an ordinary guy of 75 who was born and bred here.I worked in yards,cleansing and also photograher so have always been in contact with all class of people.The ones that annoy me most are those with balls in their mouths and not a penny in their pockets
Doug1
QUOTE (weenorman @ 4th Jun 2012, 01:03am) *
complete and utter rubbish ,as stated before political trype , after the union of parliaments in 1707 the slow dismantling of all things scottish including language and dialects was played down and completely destroyed . in school we where told to speak properly and given the belt for speaking in our own broad scots tung ,there is legal documents written in broad scots in the glasgow history archives before. as far as im concerened broad scots is the langauge of glasgow

I'm not to sure what kind of school you went to to be belted for not speaking properly. I was brought up in Govan and spoke with a pretty normal glasgow accent but some of my classmates did speak with a stronger accent than me but i never heard of anyone being belted for that. However some english (english subject) teachers were quite strict about pupils being able to converse competently and clearly. You also say that broad scots is the language of glasgow. I would completely disagree with that. Glasgow is a melting pot of various accents ranging from the traditional heid, hame, and oot the noo variety up to very refined accents. I'm also not to sure about your premise about everything being dismantled after 1707. I seem to recall from my schooldays that this period of our history was one of great exploration and learning

PS welcome to GG
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JAGZ1876
Just another easy money making scheme, they did a similar course for taxi drivers some years back, 45 for a day course in dealing with the public, a part of our job that most of us had mastered decades before.

Mickey mouse lessons.........Glaswegians should tell them to go and take a good Donald Duck to themselves.
Guest
I think it's a great idea. Glasgow and Scotland want to become international players? They need to raise their game and it does come right down to the small details like how to be gracious. Glaswegians on the whole have a pleasant, jovial approach - but it only works if you understand it. What people need to grab hold of is that the world is a much bigger place and many people wouldn't understand the Glasgow way... Example, I was in Buchanan Street Bus Station with a friend going to Glasgow Airport. She said to the guy at the information desk, "Excuse me, can you tell me where to get a bus to the airport?" He responds smugly, and it was definitely smug, "Which airport?" The Glasgow way is out of date and often completely inappropriate, and I feel during the Commonwealth Games, we need to make sure we are not embarrassed by ourselves and our lack of ability in the simplest areas, like social grace.
irrie
Good one Jagz and very true also. [ Thats my posh voice.]
Doug1
QUOTE (droschke7 @ 4th Jun 2012, 02:57am) *
I beg to differ the Glaswegians you are describing are a very small minority who weren't brought up but dragged up by the scruffs of their necks.

Well said droschke7 thumbup.gif
Dave Grieve
The only problem with Glesga folks way of talking is that they tend to cut corners when speaking for instance you often hear them when they come out here going into a shop and asking for a bottle of Wa-ur instead of Water the T sound is swallowed during the pronunciation,or they will ask for a loaf of Breid instead of Bread for instance I was in a queue in a shop once when a Scots woman told a Greek shop keeper "she waantid some Breid" at least a half Dozen times before I eventually told him what she was after.

I was guilty myself when I first came here talking about someone called Pee-ur until the local I was talking to asked what this word Pee-ur meant.

That brought it home to me that I had to slow down and pronounce the words properly.
Its still a Scots accent although not the hard Glesga accent anymore,in fact sometimes i'm asked if i'm Irish wink.gif
norrie123
I think we all can talk the talk but know when to slow it down for visitors to Glasgow
I was on a cruise a few weeks ago and more that one passenger commented on liking our accents
Mind you I did say to them when my friends were talking among themselves, can you follow the conversation biggrin.gif

I was brought up in Springburn/ Milton so I dont have a pan loaf accent

by the way, who pays for the course?
Bye for now, Norrie
Guest
QUOTE (droschke7 @ 4th Jun 2012, 02:57am) *
I beg to differ the Glaswegians you are describing are a very small minority who weren't brought up but dragged up by the scruffs of their necks.

Is it a small minority? I think you're right that it's a minority, but in my opinion, it's not a small one. It's a significant minority. I'd even go further and say it's a small majority...
eve lopez
l have lived in spain for the last 26 years and l have still got my glasgow accsent and very proud of it we glasweigen dont ask other to change theirs so why insult us we are what we are and proud l wouldnt wish to be from any were else
thumbup.gif
Albanach
As a Weegie living abroad (ie. in London), hearing the Glasgow accent is the friendliest, warmest, most welcoming experience I can imagine, short of stepping off the train at Central Station. I have no animosity towards Edinburghers, but they should keep their 'pan loaf' accent to themselves. Visitors to Glasgow expect to hear people in Glasgow speak with the local accent and use the local patter. Its probably one of the reasons they visit. The Edinburgh company should catch up. Not even the BBC speaks BBC English any more!
JAGZ1876
QUOTE (Guest @ 4th Jun 2012, 09:23am) *
Example, I was in Buchanan Street Bus Station with a friend going to Glasgow Airport. She said to the guy at the information desk, "Excuse me, can you tell me where to get a bus to the airport?" He responds smugly, and it was definitely smug, "Which airport?"

The guy in the information desk was correct when he replied "which airport?", as a cab driver i ask the same question as tourists will refer to Glasgow Prestwick airport as simply "the airport", they also look confused when they ask to be taken to the train station and i ask them "which station?"
mlconnelly
Im with you Jagz. I don't understand why the Guest thought it was smug to ask "which airport". For all he knew the person could have been going to Edinburgh never mind Glasgow or Prestwich airports. Having worked in a called centre, I must say I've had to listen to worse accents than ours, the 2 trickiest were the Brummy and Newcastle accents. Its insulting to Glaswegians to suggest that we don't know how to speak to people visiting our city. I visit Liverpool regularly and for the most part have no problem understanding or being understood but there are couple of people who I've met there that might as well be speaking Swahili and I think thats true of every town or city. Mary
The Callands Rebel
Good day Fellow Readers,

Aren't we all a bit tired of the PC'ers of this planet?

Those proposing the class for the service industry must be akin to those damn Yankees in the United States who think they have the corner on
"American lingo".

I, personally, am married to a Glasgow Lass and love their brogue.

Tell those potty flushers to jump into the Clyde, No Wait,you wouldn't
want to pollute the Clyde.

Stay as you are Glasgow.

Jerry
Virginia
aussiejimmy
People who come from abroad have heard about the style and ways of life that is Glasgow and look forward to the unique experience that they have been told about . Granted they may struggle slightly to understand the lingo initially, but it is part of the fun of being here. Glaswegians like it or not by you who are not from here, have an inbuilt knack of engendering warmth and hospitality to visitors, I hear this all the time in my travels, and for "Quango" in (their) wisdom who think Glasgow should be retrained in the art of hospitality dont bother, its a natural successful art form we have that not many can emulate and if visitors to the Commonwealth Games dont get the real welcome they will not return
droschke7
QUOTE (Doug1 @ 4th Jun 2012, 10:08am) *
I'm not to sure what kind of school you went to to be belted for not speaking properly. I was brought up in Govan and spoke with a pretty normal glasgow accent but some of my classmates did speak with a stronger accent than me but i never heard of anyone being belted for that. However some english (english subject) teachers were quite strict about pupils being able to converse competently and clearly. You also say that broad scots is the language of glasgow. I would completely disagree with that. Glasgow is a melting pot of various accents ranging from the traditional heid, hame, and oot the noo variety up to very refined accents. I'm also not to sure about your premise about everything being dismantled after 1707. I seem to recall from my schooldays that this period of our history was one of great exploration and learning

PS welcome to GG
___________________

Not sure how old you are but most of us over 50 can remember the belt, I had it worse I went to a Military boarding school in Dunblane (secondary school) they had the belt the can the slipper drill time & cleansing duties. (Queen Victoria School Dunblane)
rikkiduncan
QUOTE (chas1937 @ 4th Jun 2012, 08:42am) *
All I can add is that there are lot of Glaswegians who come on TV being interviewed and I cringe whenI hear them open their mouth.99.99% are fine but just that few that are a disgrace the way they speak and no I'm not a high falluting snob but just an ordinary guy of 75 who was born and bred here.I worked in yards,cleansing and also photograher so have always been in contact with all class of people.The ones that annoy me most are those with balls in their mouths and not a penny in their pockets

You have a problem with .01 percent of Glaswegians, get a grip and get a life.
frame
It's been a while since I thought about the belt, for some of us it was almost a culture.
Not paying attention, not doing homework, getting caught with a comic on the knee, missing the bell, (on a frosty morning that could be bad).
You would approach this guy slowly,fearing the worst. All of a sudden his hand vanished inside his jacket. Was it a hanky, was it gun, nope, worse, it was a large thick three tailed demon that lived wrapped around his shoulder, and he was fast. Afterwards you would blow into those very sore cupped hands like some idiot trying to do bird calls.
How could any of us ever forget that Belt. Although, having said all of that, I never once remember getting it for my, then, very thick Glasgow accent.
I've lost that accent now, and there isn't a day that I don't regret that I have.
The remedy of course, is to come home to Glasgow and live for a few years, wouldn't take long before I was speaking like a true Glaswegian.
(nice thought).
farci
QUOTE (*Old Sailor* @ 4th Jun 2012, 12:58am) *
This has nothing to do with accent! Accents are tolerable in all countries when the provider's usage of language goes beyond two syllables and the conjugation of the verb is placed properly. The language that is predominant in the typical Glaswegian is a guttural comedic drone and is not pleasant to listeners.

Old Sailor has got it right. The announcement about customer service training is a godsend to those who indulge in the 'we wuz robbed' widespread wingeing amongst Glaswegians and other big city Scots. I'm sure there would be a similar outcry in Liverpool or Newcastle.

The fact is that many of us are not good at eye contact, listening etc and low on self-esteem. It's all very well for Janey Godley and other luvvies whose careers are built on their ability to project themselves to pooh-pooh this idea but if it opens the door for the rest of us to communicate mor effectively - where's the harm?
rumcdonald
I see the funny side of this. It's not a bad idea, and some people might need it more than others..ha ha. I must admit I don't like when people "write" with a broad Glasgow accent. Even I can't make out what they mean sometimes, and I'm FROM Glasgow.
Isobel
I was raised in a housing scheme (Ruchazie) All our neighbours were working class folks like our selves.We had a Glasgow accent ,however it did not include,breed,naw,canny,waz, hoose ,I think you get the picture.

Last visit home I was blown away with the slang I was hearing in the city. Its sad really because Glasgow folks are friendly folks ,but many of the young ones have been brought up listing to all this slang and don't know any better.

Perhaps a few lessons at the primary level in school would help.Maybe a refresher at high school.You can have a nice Glasgow accent and still speak proper English.
angel
Hi Isobel , when I recently spent that very pleasant afternoon with Anne1 and Heather in glasgow , I understood every word that they said , laugh.gif laugh.gif
rumcdonald
QUOTE (Isobel @ 4th Jun 2012, 11:14am) *
I was raised in a housing scheme (Ruchazie) All our neighbours were working class folks like our selves.We had a Glasgow accent ,however it did not include,breed,naw,canny,waz, hoose ,I think you get the picture.

Last visit home I was blown away with the slang I was hearing in the city. Its sad really because Glasgow folks are friendly folks ,but many of the young ones have been brought up listing to all this slang and don't know any better.

Perhaps a few lessons at the primary level in school would help.Maybe a refresher at high school.You can have a nice Glasgow accent and still speak proper English.

Well said Isobel.
rumcdonald
I live in Canada now but when I was in a Glasgow park a few years ago, a little Indian girl dressed in a sari, who was catching minnows in a jar, came over to me, and with a very broad Glasgow accent said "Dae ye waaant tae see ma fish Misses?" It was quite endearing, because she looked like a tiny Indian princess. We still laugh at this today. I go home to Glasgow often because I will always love the place.
cowcaddens kid
Its a liberty telling the former european city of culture / Garden festival city that it needs lessons in more picturesque speech.
the though that this smart idea came from Embra the city of" ken this ken that and ken the next thing "makes this Weggie laugh.
I worked out of Edinburgh for 20 years and have had long term exposure to their dialect and attitude.
Ps remember Billy Connolly and his stint about americans "have a nice day " "you have a beautiful home here" culture
smacks of that
welcome to Skatland . Hope you have a nice day------away and biell yer heid pal. and to quote a certain royal princess Sod off and give us some peace.

rant over.
Doug1
QUOTE (droschke7 @ 4th Jun 2012, 02:01pm) *
Not sure how old you are but most of us over 50 can remember the belt, I had it worse I went to a Military boarding school in Dunblane (secondary school) they had the belt the can the slipper drill time & cleansing duties. (Queen Victoria School Dunblane)

Thats not what I said D7. I said I had never heard of anyone being belted for "speaking in broad scots" Last week i posted a lengthy response to my experiences of getting strapped on a cold wintry morning by a sadistic bully of a teacher. I attended a pretty rough glasgow school where being belted was a regular daily event.
Thanks for responding though
benny
QUOTE (Isobel @ 4th Jun 2012, 05:14pm) *
I was raised in a housing scheme (Ruchazie) All our neighbours were working class folks like our selves.We had a Glasgow accent ,however it did not include,breed,naw,canny,waz, hoose ,I think you get the picture. . . . .

I too lived in Ruchazie as a wean, and my speech certainly did include words like breid, naw, canny, hoose, etc. - just like the speech of the other children I played with.
I wish people - and Glaswegians in particular - would lose this idea that such speech is "slang", or a mark of social or intellectual inferiority. It is nothing of the kind, but just another form of regional differences - and long may they continue.
Doug1
QUOTE (Isobel @ 4th Jun 2012, 04:14pm) *
I was raised in a housing scheme (Ruchazie) All our neighbours were working class folks like our selves.We had a Glasgow accent ,however it did not include,breed,naw,canny,waz, hoose ,I think you get the picture.

Last visit home I was blown away with the slang I was hearing in the city. Its sad really because Glasgow folks are friendly folks ,but many of the young ones have been brought up listing to all this slang and don't know any better.

Perhaps a few lessons at the primary level in school would help.Maybe a refresher at high school.You can have a nice Glasgow accent and still speak proper English.

Well said Isobel thumbup.gif
mlconnelly
Yes Isobel we can all speak with a nice Glasgswegian accent but as I was born and bred in Glasgow Scotland why should I speak proper English. I speak English with a Glaswegian accent and anyone who doesn't like it can lump it and that includes the superior eejits in Edinburgh. Mary
Guest
So many of you are missing the point. This isn't just about word choice or accent. It's about image. And there's nothing at all wrong with seeking improvement.
Isobel
Your so right guest. thumbup.gif
john.mcn
There is the Glasgow accent and patois, and then there is Ned talk. Two of them are different.
angel
QUOTE (Guest @ 4th Jun 2012, 06:20pm) *
So many of you are missing the point. This isn't just about word choice or accent. It's about image. And there's nothing at all wrong with seeking improvement.

Tourism is a world wide market , and if Scotland does'nt come up to the standards that are expected by tourists's , who pay big money to visit , then Scotland will have failed as a tourist destination , and lets face it , the weather is'nt a plus .
Also as Guest has stated nothing wrong with improvment , whether that be volcabulary plus attitude , and service , it is an on going job in todays tourist Market , if you do'nt keep up with the other tourist destinations , you fail.
mlconnelly
This is all true but do you honestly think the people who are interviewing applicants for jobs are going to give them to someone who speaks like a ned. I dont thinks so, so therefore the lessons on how to meet and greet are totally irrelevant. If the right people are employed for the job then our visitors will receive a right warm welcome regardless of our accent. Mary
elaine24
Business in Glasgow/Scotland is telling us that candidates presented for inerview are unemployable. In the service industry - particularly hospitality, eye contact and customer first skills are mandatory. We cannot get enough native young people with these skills. Surely anything that projects Glasgow and its population in a positive light is to be recommended. We want the world as well as the commonwealth to see us as a progressive city with a fantastic and talented workforce.
Also dont forget we have the Ryder cup in 2014 at Gleneagles. Big year for Scotland - lets showcase what we have here in our amazing country.
elaine24
QUOTE (rumcdonald @ 4th Jun 2012, 04:38pm) *
Well said Isobel.

I too was the product of a housing scheme - but was taught to speak clearly and appropriately. ie there was perhaps the 'slang' we spoke in the playground (and I dont mean offensive words - just colloquilisms) and the lanquage we used in the classroom etc. What I am saying is that we knew which was correct and acceptable in which situation - because we were schooled by our parents and teachers. I am a proud Scot with an accent - probably softened by years overseas and in different parts of UK -but have live the majority of my life in Scotland and sometimes when I am in Glasgow, cannot understand what is being said! eg in the car was I had to ask 5 times what the chap was saying (no he was not Polish) and he was asking me if I wanted my wheels washed! This goes back to my previous post about unemployable youth - I mean if they cannot make themselves understood!! I am not confusing this with braw Scots and our traditional Scots words and dialect which we should always try to keep and be proud of.
Elma
QUOTE (Isobel @ 4th Jun 2012, 04:14pm) *
I was raised in a housing scheme (Ruchazie) All our neighbours were working class folks like our selves.We had a Glasgow accent ,however it did not include,breed,naw,canny,waz, hoose ,I think you get the picture.

Last visit home I was blown away with the slang I was hearing in the city. Its sad really because Glasgow folks are friendly folks ,but many of the young ones have been brought up listing to all this slang and don't know any better.

Perhaps a few lessons at the primary level in school would help.Maybe a refresher at high school.You can have a nice Glasgow accent and still speak proper English.

Well said Isobel, after 40+ years in Canada I think I still have a Scots accent but I do not and never have spoken in a Glasgow or Scottish dialect. I use normal, Queen's english words and have had no problem being undertood anywhere in the world and I too, find it very difficult to read posts written in a Glasgow dialect.
helen wallace
What a cheek, and lessons in Ediburgh only adds insult to injury. Glasgow is known as the friendly city, the language of friendship is universal.
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