Conversation with British Gas on Tuesday 6th Sept 2016
XXX Hello, my name is XXX how can I help?
Me: I want to enquire about British Gas Landlord Care Package.
XXX: How old is your boiler?
Me: Brand new, just purchased and it is being installed this coming Thursday the 8th September
XXX: So it’s an old boiler have you thought of replacement?
Me: I’ve purchased it from Scottish Gas today the boiler is being installed on Thursday coming.
XXX: So, you need a new boiler….
Me: No, I’ve already indicated that there is a new boiler going in on Thursday of this week and I’ve purchased it from British Gas, the salesman was out today….
XXX: Hold on please till I go and check with my colleagues.
8 minutes later
XXX: Hello, we can offer a package that suits your needs but if your boiler is older than 5 years, we possibly won’t be able to cover it. Have you thought about purchasing a new boiler?
Me: Thank you for your assistance and comprehensive understanding my request, have a good day.
Exaltabo Te Domine
I will magnify thee O God